WMU Homer Stryker M.D. School of Medicine

  • Quality Improvement Manager

    Job Locations US-MI-Kalamazoo
    Posted Date 4 days ago(6/18/2018 2:10 PM)
    Job ID
    # of Openings
    Target Salary
  • Overview

    Western Michigan University Homer Stryker MD School of Medicine is recruiting for a Quality Improvement Manager. 

    Under the guidance and supervision of the associate dean for Clinical Affairs, the quality improvement manager will perform onsite reviews regarding quality metrics including patient experience, gather and compile quality improvement reports, develop and implement corrective action plans, recommend and implement improvements to quality and patient experience, and develop data outcome reports. In this role, the quality improvement manager will supervise and direct the care management team. This person should demonstrate project management skills, excellent oral and written communication skills, highly developed computer skills, organizational skills, analytical reasoning, and the ability to think critically. In addition, the quality improvement manager will serve as nursing liaison to the Office of Clinical Affairs to monitor compliance and develop readiness plans for Joint Commission and PCMH, and will serve as an integral part in the planning and execution of all site visits. The quality improvement manager will work with the clinical practice manager and the nursing team leaders to develop and monitor nursing CME and professional development. This position requires a self-motivated, inspiring leader.


      • Primary role is to assist the associate dean for Clinical Affairs in the planning and execution of quality and patient experience initiatives.
      • Oversees health care team members who assess, plan, implement and evaluate patient care plans.
      • Analyzes and monitors performance data to determine trends to reduce costs and improve patient services.
      • Prepares meaningful data displays of performance data and quality outcomes data (ie, HEDIS, MIPS, etc) and uses data  to drive improvements.
      • Leads quality improvement initiatives using lean, Six Sigma, or PDCA.
      • Assists with inquiries by outside agencies during audits or reviews.
      • Assists in the development of processes and procedures to ensure quality patient services and compliance.
      • Reviews CQI data from all sources and implements plans to improve metrics.
      • Responsible for nursing documentation quality chart reviews.
      • Assumes a key role in identifying and maintaining clinical practice guidelines.
      • Verifies timely completion of quality checks.
      • Participates in patient care as part of an interdisciplinary team as needed.
      • Participates in orientation and training of new clinical staff.
      • Works with the associate dean for Clinical Affairs and clinical practice manager in the development and maintenance of clinical policies.
      • Works with the practice manager on certification requirements / renewal and quality improvement measures including internal / external survey preparation.
      • Assists the associate dean of Clinical Affairs, the clinical practice manager and the nursing team leaders in the patient complaint process.
      • Participates in the review, evaluation and resolution of occurrence reports as appropriate.
      • Responsible for maintaining current job descriptions for the care management staff.




    • BSN required
    • Minimum of three years of experience in an ambulatory setting
    • Minimum of three years of quality improvement experience


    • Current BLS certification required
    • Current Michigan Registered Nurse license required
    • NAHQ, CPHQ or similar quality certification desired but not essential

    About Western Michigan University Homer Stryker M.D. School of Medicine


    As one of the newer US medical schools, WMed is an exciting environment to pursue an academic career. The medical school is a collaboration of Western Michigan University, which ranks among the 50 largest colleges and universities and among the top 100 national public doctoral universities in the US, and Kalamazoo's two teaching hospitals, Borgess Health and Bronson Healthcare. The medical school is a private 501(c)(3) nonprofit corporation supported by private gifts, clinical revenues, research activities, tuition, and endowment income. WMed was granted full accreditation by the Liaison Committee on Medical Education in February 2018 and candidate status by the Higher Learning Commission in 2016. The inaugural medical student class graduated in May 2018 after completing the innovative, patient-centered four-year CLEAR curriculum that prepares them to be exceptional clinicians, leaders, educators, advocates, and researchers or tomorrow. There are more than 200 residents and fellows in ten residencies and three fellowships accredited by the Accreditation Council for Graduate Medical Education (ACGME). WMed is accredited by the Accreditation Council for Continuing Medical Education (ACCME) for continuing medical education. The School of Medicine Clinics are housed in a modern 60,000 square foot clinical building on the Oakland Drive Campus and are accredited by The Joint Commission with recognition by the National Committee for Quality Assurance (NCQA) as a Patient-Centered Medical Home. The 350,000 square foot educational building on the W.E. Upjohn M.D. Campus located in downtown Kalamazoo underwent a $78 million renovation and expansion project including a state-of-the-art Simulation Center and two laboratory research floors. The Innovation Center on the Parkview Campus is a life science, technology, and engineering incubator serving the earliest startups to maturing companies with subsidized, low-cost laboratory, office and conference space, high quality scientific equipment and expertise, and a wide range of support services. 


    Kalamazoo is a wonderful and vibrant city, located midway between Chicago and Detroit. It is a short distance from Lake Michigan, and home to two nationally ranked institutions of higher learning, Western Michigan University and Kalamazoo College. Kalamazoo is known for its community focus and emphasis on access to quality education at all levels. The Kalamazoo Promise is a nationally renowned program in which graduates of Kalamazoo Public Schools receive free tuition to attend public and private colleges in Michigan. At the other end of the educational continuum, the Kalamazoo Ready 4s program ensures that every 4-year-old in Kalamazoo County has the opportunity to attend a high-quality pre-kindergarten program, regardless of ability to pay. Kalamazoo and Michigan provide extensive entertainment and recreational activities, including opportunities to enjoy the outdoors, unique restaurants and shops, and a strong culture supporting the arts.


    Western Michigan University Homer Stryker M.D. School of Medicine is an Equal Employment Opportunity /Affirmative Action employer of females, minorities, individuals with disabilities, and protected veterans, and actively strives to increase diversity within its community. We provide a drug- and tobacco-free workplace.


    EEO Minorities/Women/Disabled/Protected Veterans.



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