WMU Homer Stryker M.D. School of Medicine

  • IT Customer Support Coordinator

    Job Locations US-MI-Kalamazoo
    Posted Date 3 weeks ago(6/28/2018 2:12 PM)
    Job ID
    2018-1327
    # of Openings
    1
    Category
    Information Technology
    Target Salary
    N/A
  • Overview

    Western Michigan University Homer Stryker M.D. School of Medicine is seeking a full-time Customer Support Coordinator within our Information Technology Department.  Responsible for providing technical and support to computer systems, hardware, or software.  Responds to queries, isolates problems, and determine and implements solutions.

    Responsibilities

    • Respond to requests for technical assistance in person, via phone, and electronically
    • Diagnose and resolve technical hardware and software issues
    • Ask questions to determine nature of problem
    • Create and disable/expire user accounts
    • Track and route problems and requests and document resolutions
    • Identify and escalate situations requiring urgent attention
    • Utilize help desk software
    • Ability to communicate well and train users on proper use of products
    • Stay current with system information, changes and updates
    • Assist in other administrative areas, as assigned by supervisor
    • Availability to work occasional overtime on weekends or evenings to complete time sensitive projects
    • Acquires knowledge for new technology and policy/procedure revisions
    • Will assist with all classroom and conference room techologies
    • All other duties as assigned

    Qualifications

    • Associate’s degree preferred and/or minimum two years’ experience in an IT helpdesk environment
    • Advanced knowledge and proficiency in fundamental operations of relevant software, hardware and other equipment
    •  Must have excellent customer service skills

    • Ability to pay attention to detail, be adaptable and handle stress in a fast paced environment

    • Ability to interpret, comprehend, and transmit complicated and detailed instructions accurately

    About Western Michigan University Homer Stryker M.D. School of Medicine

     

    As one of the newer US medical schools, WMed is an exciting environment to pursue an academic career. The medical school is a collaboration of Western Michigan University, which ranks among the 50 largest colleges and universities and among the top 100 national public doctoral universities in the US, and Kalamazoo's two teaching hospitals, Borgess Health and Bronson Healthcare. The medical school is a private 501(c)(3) nonprofit corporation supported by private gifts, clinical revenues, research activities, tuition, and endowment income. WMed was granted full accreditation by the Liaison Committee on Medical Education in February 2018 and candidate status by the Higher Learning Commission in 2016. The inaugural medical student class graduated in May 2018 after completing the innovative, patient-centered four-year CLEAR curriculum that prepares them to be exceptional clinicians, leaders, educators, advocates, and researchers or tomorrow. There are more than 200 residents and fellows in ten residencies and three fellowships accredited by the Accreditation Council for Graduate Medical Education (ACGME). WMed is accredited by the Accreditation Council for Continuing Medical Education (ACCME) for continuing medical education. The School of Medicine Clinics are housed in a modern 60,000 square foot clinical building on the Oakland Drive Campus and are accredited by The Joint Commission with recognition by the National Committee for Quality Assurance (NCQA) as a Patient-Centered Medical Home. The 350,000 square foot educational building on the W.E. Upjohn M.D. Campus located in downtown Kalamazoo underwent a $78 million renovation and expansion project including a state-of-the-art Simulation Center and two laboratory research floors. The Innovation Center on the Parkview Campus is a life science, technology, and engineering incubator serving the earliest startups to maturing companies with subsidized, low-cost laboratory, office and conference space, high quality scientific equipment and expertise, and a wide range of support services. 

     

    Kalamazoo is a wonderful and vibrant city, located midway between Chicago and Detroit. It is a short distance from Lake Michigan, and home to two nationally ranked institutions of higher learning, Western Michigan University and Kalamazoo College. Kalamazoo is known for its community focus and emphasis on access to quality education at all levels. The Kalamazoo Promise is a nationally renowned program in which graduates of Kalamazoo Public Schools receive free tuition to attend public and private colleges in Michigan. At the other end of the educational continuum, the Kalamazoo Ready 4s program ensures that every 4-year-old in Kalamazoo County has the opportunity to attend a high-quality pre-kindergarten program, regardless of ability to pay. Kalamazoo and Michigan provide extensive entertainment and recreational activities, including opportunities to enjoy the outdoors, unique restaurants and shops, and a strong culture supporting the arts.

     

    Western Michigan University Homer Stryker M.D. School of Medicine is an Equal Employment Opportunity /Affirmative Action employer of females, minorities, individuals with disabilities, and protected veterans, and actively strives to increase diversity within its community. We provide a drug- and tobacco-free workplace.

    EEO Minorities/Women/Disabled/Protected Veterans

     

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