WMU Homer Stryker M.D. School of Medicine

  • Quality Improvement and Allied Health Manager

    Job Locations US-MI-Kalamazoo
    Posted Date 2 months ago(5/6/2019 8:15 AM)
    Job ID
    # of Openings
    Target Salary
  • Overview

    Under the guidance and supervision of the director of Clinical Services, the Quality Improvement Manager will perform onsite reviews regarding quality metrics including patient experience, gather and compile quality improvement reports, develop and implement corrective action plans, recommend and implement improvements to quality and patient experience, and develop data outcome reports. In this role, the Quality Improvement Manager will supervise and direct the care coordination team and other clinical care staff as assigned. This person should demonstrate project management skills, excellent oral and written communication skills, highly developed computer skills, organizational skills, analytical reasoning, and the ability to think critically. In addition, the Quality Improvement Manager will serve as a nursing liaison to the Office of Clinical Affairs to monitor compliance and develop readiness plans for Joint Commission and PCMH, and will serve as an integral part in the planning and execution of all site visits. This position requires a self-motivated, inspiring leader.



    • Primary role is to assist the director of Clinical Services in the planning and execution of quality and patient experience initiatives.
    • Oversees health care team members who assess, plan, implement and evaluate patient care plans.
    • Oversees health care team members who assist patients with psychosocial needs and barriers to    healthcare.
    • Oversees health care team members who support respiratory therapy care.
    • Oversees health care team members who assist patients with dietary education and goal setting.
    • Analyzes and monitors performance data to determine trends to reduce costs and improve patient services.
    • Prepares meaningful data displays of performance data and quality outcomes data (ie, HEDIS, MIPS, etc) and uses data to drive improvements.
    • Leads quality improvement initiatives using lean, Six Sigma, or PDCA.
    • Assists with inquiries by outside agencies during audits or reviews.
    • Assists in the development of processes and procedures to ensure quality patient services and compliance.
    • Reviews CQI data from all sources and implements plans to improve metrics.
    • Responsible for nursing documentation quality chart reviews.
    • Assumes a key role in identifying and maintaining clinical practice guidelines.
    • Verifies timely completion of quality checks.
    • Participates in patient care as part of an interdisciplinary team as needed.
    • Participates in orientation and training of new clinical staff.
    • Works with clinic leadership in the development and maintenance of clinical policies.
    • Works with the director of Clinical Services and nursing manager on certification requirements / renewal and quality improvement measures including internal / external survey preparation.
    • Assists the clinic leadership in the patient complaint process.
    • Participates in the review, evaluation and resolution of occurrence reports as appropriate.
    • Responsible for maintaining current job descriptions all direct reports.
    • Availability to work weekends and evenings to complete time sensitive projects.
    • Acquires knowledge for new technology and policy/procedure revisions.
    • All other duties as assigned.




    • BSN required
    • Minimum of three years of experience in an ambulatory setting
    • Minimum of three years of quality improvement experience


    • Current Michigan Registered Nurse license
    • Current BLS certification
    • NAHQ, CPHQ or similar quality certification desired but not essential


    • Ability to mentor others who are in a direct reporting role
    • Supervisory skills to properly delegate duties to appropriate staff
    • Ability to effectively communicate with others verbally and in writing
    • Proficiency and knowledge with clinical management information systems (e.g., Electronic Medical Record)
    • Knowledge and proficiency in Word and other software as required by the department
    • Knowledge of medical terminology
    • Ability to work effectively and efficiently under tight deadlines, high volumes and multiple interruptions
    • Demonstrates the ability to recognize priorities in organization of work flow
    • Able to perform duties independently, with a minimal need for direct supervision.
    • Excellent time management skills
    • Demonstrates knowledge of and follows preventive measures to minimize exposure to noxious substances and infectious agents
    • Ability to interpret, comprehend and transmit complicated and detailed instructions accurately


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