WMU Homer Stryker M.D. School of Medicine

On-Call Registration/Scheduler

Job Locations US-MI-Kalamazoo
Posted Date 5 months ago(10/25/2019 9:09 AM)
Job ID
# of Openings
Clinical Staff
Target Salary


Western Michigan University Homer Stryker M.D. School of Medicine is recruiting On-Call Registration/Schedulers.  Responsible for answering and directing incoming calls; scheduling and/or rescheduling clinic appointments; registering patients into the computer system.


  • Schedules and reschedules clinic appointments.
  • Answers and directs department phon calls.
  • Enters patient demographic, referral, and insurance information into the EMR.
  • Generates daily reports.
  • Verifies eligibility of managed care patients and collects copays.
  • Checks and updates referral information.
  • Sorts and distributes department mail.
  • Provides information to patients regarding billing processes and procedures.
  • Manages patient requests for refills, referrals, lab/diagnostic results, etc.
  • Manages patient portal requests.
  • Monitors office supplies and reorders items as needed.
  • Availability to work occasional overtime on weekends or evenings to complete time sensitive projects.
  • Acquires knowledge for new technology and policy/procedure revisions.
  • All other duties as assigned.


  • High school diploma or equivalency plus minimum one year experience of data entry and receptionist experience or equivalent amount of formal training.
  • Knowledge and proficiency in grammar and spelling skills.
  • Ability to effectively communicate with others verbally and in writing.
  • Knowledge and proficiency of EMR, Medifax, Access, WebDenis system, CHAMPS, and internet as required by department.
  • Knowledge of basic word processing and file management using Microsoft Word and functions on the EMR.
  • Knowledge of basic medical terminology.
  • Ability to operate automated standard office equipment such as multi-line phone system, copier, fax machine, shredder, etc.

About Western Michigan University Homer Stryker M.D. School of Medicine


As one of the newer US medical schools, WMed is an exciting environment to pursue an academic career. The medical school is a collaboration of Western Michigan University and Kalamazoo's two teaching hospitals, Ascension Borgess Health and Bronson Healthcare. The medical school is a private 501(c)(3) nonprofit corporation supported by private gifts, clinical revenues, research activities, tuition, and endowment income. WMed is fully accredited by the Liaison Committee on Medical Education (LCME) and also by the Higher Learning Commission (HLC). The inaugural medical student class graduated in 2018 after completing an innovative, patient-centered four-year curriculum that prepares them to be exceptional clinicians, leaders, educators, advocates, and researchers of tomorrow. There are more than 200 residents and fellows in ten residencies and three fellowships accredited by the Accreditation Council for Graduate Medical Education (ACGME). WMed has Joint Accreditation for interprofessional continuing education, which incorporates accreditation by the Accreditation Council for Continuing Medical Education (ACCME). The School of Medicine Clinics are housed in a modern 60,000 square foot clinical building on the Oakland Drive Campus and are accredited by The Joint Commission with recognition by the National Committee for Quality Assurance (NCQA) as a Patient-Centered Medical Home. The 350,000 square foot educational building on the W.E. Upjohn M.D. Campus located in downtown Kalamazoo underwent a $78 million renovation and expansion project including two laboratory research floors and a state-of-the-art Simulation Center that is accredited by the Society for Simulation in Healthcare. The Innovation Center on the Parkview Campus is a life science, technology, and engineering incubator serving the earliest startups to maturing companies with laboratory, office and conference space, access to core scientific equipment and expertise, and a wide range of support services.


Kalamazoo is a wonderful and vibrant city, located midway between Chicago and Detroit. It is a short distance from Lake Michigan, and home to two nationally ranked institutions of higher learning, Western Michigan University and Kalamazoo College. Kalamazoo is known for its community focus and emphasis on access to quality education at all levels. The Kalamazoo Promise is a nationally renowned program in which graduates of Kalamazoo Public Schools receive free tuition to attend public and private colleges in Michigan. Kalamazoo and Michigan provide extensive entertainment and recreational activities, including opportunities to enjoy the outdoors, unique restaurants and shops, and a strong culture supporting the arts.


Western Michigan University Homer Stryker M.D. School of Medicine is an Equal Employment Opportunity/Affirmative Action employer of females, minorities, individuals with disabilities, and protected veterans, and actively strives to increase diversity within its community. We provide a drug- and tobacco-free workplace.


EEO Minorities/Women/Disabled/Protected Veterans.


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