Western Michigan University Homer Stryker M.D. School of Medicine is searching for an On-Call Registration/Scheduler. Responsible for answering and directing incoming calls; scheduling and/or rescheduling clinic appointments; registering and pre-registering patients into the computer system; verifies insurance coverage

WMed has opportunities for Registration/Scheduler I – Healthcare setting and Customer service preferred. $15.55 – $18.15/hour dependent upon years of equivalent and relevant experience.

Registration/Scheduler II – must have 1-2 years health care, customer service and call center.  $17.10 – $19.95/hour dependent upon years of experience.

Registration/Scheduler III – must have health care, customer service, call center and, insurance verification and billing experience.  $19.25 - $22.45/hr dependent upon years of experience.

• Verifying insurance in the EMR and/or appropriate websites and correcting any errors with coverage
• Ability to create and print Good Faith Estimates for Self pay and non-participating insurances
• Backing up the CST to print MCIR’s for next day patients
• Willingness to work at all locations if needed to maintain staffing levels
• Pre-registration for upcoming appointments by calling patients to collect all correct information
• Manages all assigned work-ques and in-basket requests
• Answers and directs department phone calls
• Schedules and reschedules clinic appointments
• Enters patient demographic and insurance information into the EMR system
• Verifies eligibility of managed care patients and collects copays
• Ensures appropriate paperwork is provided to patients at check-in based on provider requirements
• Sorts and distributes department mail
• Provides information to patients regarding billing processes and procedures
• Entry of patient concerns, refill requests, and routes to appropriate clinic in-basket
• Manages patient portal requests
• Monitors office supplies and reorders items as needed
• Availability to work occasional overtime on weekends or evenings to complete time sensitive projects
• Acquires knowledge for new technology and policy/procedure revisions
• All other duties as assigned

EDUCATION AND/OR EXPERIENCE:

• High school diploma or GED required
• Minimum 1 year experience in a Healthcare setting preferred
• Minimum 1 year experience in Customer service preferred
• Minimum 1 year of insurance verification experience preferred
• Call Center experience preferred
• Minimum of 1 year experience scheduling appointments for multiple providers preferred
• Ability to ask for past due balances and copays at time of service.
• Knowledge and proficiency of EMR (Epic), Availity, Medifax, Access, CHAMPS, and internet as required by department a plus

OTHER SKILLS AND ABILITIES:

• Basic word processing and file management using Microsoft Office
• Knowledge and proficiency in grammar and spelling skills preferred
• Ability to type with accuracy and speed to meet demand
• Team oriented
• Ability to effectively communicate with others verbally and in writing
• Knowledge of basic medical terminology a plus
• Ability to operate automated standard office equipment such as multi-line phone system, copier, fax machine, shredder, etc.
• Participates in professional development classes as suggested by supervisor
• Strives to learn more and is receptive to new challenges and opportunities
• Ability to interpret, comprehend, and transmit complicated and detailed instructions accurately
• Demonstrates the ability to recognize priorities in organization of work flow
• Able to perform duties independently, with a minimal need for direct supervision
• Bilingual in English/Spanish a plus
• Make decisions based on established departmental procedures
• Demonstrates a reliability with punctuality and attendance

About Western Michigan University Homer Stryker M.D. School of Medicine (WMed)

We are committed to excellence and health equity through transformative medical education, high-quality, patient- and family-entered care, innovative research, and community partnerships within a just culture of diversity, equity, inclusion, and belonging. Our vision is health equity for all in Southwest Michigan through innovation in the practice and study of medicine.

The medical school is a collaboration of Western Michigan University and Kalamazoo's two teaching health systems, Ascension Borgess and Bronson Healthcare. The medical school is a private nonprofit corporation supported by private gifts, clinical revenues, research activities, tuition, and endowment income. WMed is the recipient of a $100 million foundational gift and the Empowering Futures Gift, a philanthropic commitment of $300 million to support the mission of the medical school. WMed contributes to the economic vitality of Southwest Michigan through the services we provide as well as the creation of 1,600 new jobs and an annual estimated economic impact of $353 million in Kalamazoo and Calhoun counties.

WMed is fully accredited by the Liaison Committee on Medical Education and the Higher Learning Commission. The medical school offers a comprehensive, innovative four-year Doctor of Medicine degree program and a Master of Science degree program in Biomedical Sciences. We train physicians in 10 residencies and five fellowships accredited by the Accreditation Council for Graduate Medical Education. To support our educational mission, we have Joint Accreditation for interprofessional continuing education, which incorporates accreditation by the Accreditation Council for Continuing Medical Education.

WMed Health is the clinical practice of the medical school with more than 300 providers offering comprehensive primary care and specialty services in several locations throughout the Kalamazoo and Battle Creek areas. Faculty in the Department of Pathology serve as the Office of the Medical Examiner for counties throughout Michigan and northern Indiana.

The W.E. Upjohn M.D. Campus located in downtown Kalamazoo serves as the primary educational facility with student study and social spaces, team-based learning halls, faculty and administrative offices, a state-of-the-art Simulation Center accredited by the Society for Simulation in Healthcare, basic science research labs, as well as toxicology and forensic pathology labs.

WMed builds upon Kalamazoo’s century-long foundation of drug discovery and medical device development with a strategic investment in clinical, laboratory, community, and educational research. The Center for Immunobiology, Center for Clinical Research, Research Histology Lab, Innovation Center, and Human Research Protection Program contribute to the medical school’s advancement of knowledge through innovation and discovery. 

Western Michigan University Homer Stryker M.D. School of Medicine is an Equal Employment Opportunity/Affirmative Action employer of females, minorities, individuals with disabilities, and protected veterans, and actively strives to increase diversity within its community. We provide a drug- and tobacco-free workplace. 

EEO Minorities/Women/Disabled/Protected Veterans.