Western Michigan University Homer Stryker M.D. School of Medicine is recruiting for a Medical Assistant who actively participates in coordination of patient flow and services with a focus on patient centered care. Collects patient information related to patient visit or procedure. Assists with procedures and administers approved medication. Assists physician and team members with patient care, clerical, environmental and organizational tasks. Maintains a positive attitude while providing assistance in a fast-paced, multidisciplinary clinic. Assists in optimizing education for residents and students in Program rotation.

• Works alongside team members in various areas of the clinic to maintain staffing levels. This may include front desk/patient registration, referrals, and nursing.
• Schedules and reschedules clinic appointments.
• Enters patient demographic and insurance information into the EMR system.
• Assists with patient flow and room assignments.
• Obtains age-appropriate vital signs as needed.
• Collects patient information pertinent to physician visit or procedure.
• Assists physicians and team with treatment, tests, and orders.
• Performs waived testing (UDS, Forensic Fluids, GeneSight Testing).
• Administers medication as approved.
• Documents patient care and actions per clinic standard.
• Assists with the scheduling of diagnostic work-up, procedures and referrals.
• Refers abnormal lab work to physician for appropriate follow up.
• Assists with triaging of phone calls and calling patients back with provider recommendations.
• Forwards prescription refills to providers.
• Maintains equipment; orders supplies as needed.
• Discusses day to day issues with team leader for resolution.
• Directs incoming calls to appropriate resource.
• Maintains CEUs required by certification/registration.
• Availability to work occasional overtime on weekends or evenings to complete time sensitive projects.
• Acquires knowledge for new technology and policy/procedure revisions.
• All other duties as assigned.

EDUCATION AND/OR EXPERIENCE:

• Graduate of an accredited program or equivalent education or experience preferred

LICENSES, REGISTRATIONS, CERTIFICATIONS:

• Eligible for certification or registration as Clinically Certified Medical Assistant (CCMA).
• Obtain Basic Life Support (BLS) certification within three (3) months of hire.

OTHER SKILLS AND ABILITIES:

• Knowledge and proficiency in EMR.
• Ability to collect and document data from patients.
• Knowledge and proficiency in waived testing.
• Knowledge and proficiency in administering medications.
• Ability to effectively communicate with others verbally and in writing.
• Ability to meet assigned deadlines.
• Ability to interpret, comprehend, and transmit complicated and detailed instructions accurately.
• Knowledge and proficiency in Outlook.
• Demonstrates the ability to recognize priorities in organization of work flow.
• Able to perform duties independently, with a minimal need for direct supervision.

About Western Michigan University Homer Stryker M.D. School of Medicine (WMed)

We are committed to excellence and health equity through transformative medical education, high-quality, patient- and family-entered care, innovative research, and community partnerships within a just culture of diversity, equity, inclusion, and belonging. Our vision is health equity for all in Southwest Michigan through innovation in the practice and study of medicine.

The medical school is a collaboration of Western Michigan University and Kalamazoo's two teaching health systems, Ascension Borgess and Bronson Healthcare. The medical school is a private nonprofit corporation supported by private gifts, clinical revenues, research activities, tuition, and endowment income. WMed is the recipient of a $100 million foundational gift and the Empowering Futures Gift, a philanthropic commitment of $300 million to support the mission of the medical school. WMed contributes to the economic vitality of Southwest Michigan through the services we provide as well as the creation of 1,600 new jobs and an annual estimated economic impact of $353 million in Kalamazoo and Calhoun counties.

WMed is fully accredited by the Liaison Committee on Medical Education and the Higher Learning Commission. The medical school offers a comprehensive, innovative four-year Doctor of Medicine degree program and a Master of Science degree program in Biomedical Sciences. We train physicians in 10 residencies and five fellowships accredited by the Accreditation Council for Graduate Medical Education. To support our educational mission, we have Joint Accreditation for interprofessional continuing education, which incorporates accreditation by the Accreditation Council for Continuing Medical Education.

WMed Health is the clinical practice of the medical school with more than 300 providers offering comprehensive primary care and specialty services in several locations throughout the Kalamazoo and Battle Creek areas. Faculty in the Department of Pathology serve as the Office of the Medical Examiner for counties throughout Michigan and northern Indiana.

The W.E. Upjohn M.D. Campus located in downtown Kalamazoo serves as the primary educational facility with student study and social spaces, team-based learning halls, faculty and administrative offices, a state-of-the-art Simulation Center accredited by the Society for Simulation in Healthcare, basic science research labs, as well as toxicology and forensic pathology labs.

WMed builds upon Kalamazoo’s century-long foundation of drug discovery and medical device development with a strategic investment in clinical, laboratory, community, and educational research. The Center for Immunobiology, Center for Clinical Research, Research Histology Lab, Innovation Center, and Human Research Protection Program contribute to the medical school’s advancement of knowledge through innovation and discovery. 

Western Michigan University Homer Stryker M.D. School of Medicine is an Equal Employment Opportunity/Affirmative Action employer of females, minorities, individuals with disabilities, and protected veterans, and actively strives to increase diversity within its community. We provide a drug- and tobacco-free workplace. 

EEO Minorities/Women/Disabled/Protected Veterans.