The BMI Program Navigator is expected to act as a program manager for the Doctorate of Health Informatics through marketing, recruitment, application processing, student liaison and lead the learning management software interface.

• Actively lead the preparation of recruitment materials and strategic direction for the DHI program.
• Independently represents the DHI Program at professional conferences and national meetings that require overnight travel.
• Serves as the point person for DHI inquiries from prospective students.
• Independently corresponds and fields inquiries from potential and current DHI students.
• Leads the creation, coordination and management of the process candidate selection for the DHI Program.
• Collaborate with DHI faculty to design and monitor the admission process for DHI students.
• In partnership with the DHI students, act as a liaison with the registrar’s office to coordinate student enrollment.
• Independently coordinates in-person sessions for DHI students.
• Provides input and expertise into the design of, builds, and manages DHI courses utilizing the learning management software.
• Facilitates Department of Biomedical Informatics faculty with configuring DHI Program courses in the learning management system.
• Independently develops standards and maintains an archive of all teaching materials in the DHI Program’s curriculum to facilitate their reuse and to support faculty cross coverage of teaching events.
• Coordinates and maintains DHI Program’s policies and procedural documentation in a timely manner.
• Manage the technical aspects of student attendance, enrollment and matriculation in the program.
• Has availability to work occasional overtime on weekends or evenings to complete time sensitive projects and for occasional overnight travel to attend external DHI Program recruiting events.
• Acquires knowledge for new technology and policy/procedure revisions.
• All other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND/OR EXPERIENCE:

• BA/BS required, Masters or advanced degree preferred (Communications, Education or equivalent).
• Minimum of 2 years in educational coordination in an academic university setting.
• Experience with a learning management software (LMS) preferred.
• Experience in coordination of educational programs.
• Demonstrated ability to utilize common software such as Word, Excel, PowerPoint, SharePoint; ability to learn new software as required and remain proficient in all software tools necessary to perform duties of this position.
• Knowledge and proficiency in grammar and spelling skills. Ability to effectively communicate with others verbally and in writing.

OTHER SKILLS AND ABILITIES:

• Knowledge of basic medical terminology, contractual matters, policy development, and compliance issues.
• Ability to interpret, comprehend, and transmit complicated and detailed instructions accurately.
• Promotes a culture of excellence, inclusion, and superior customer service by providing guidance on and role modeling best practices.
• Requires strong analytic skills and the ability to manage multiple, complex activities while maintaining close attention to detail.
• Applicants must have strong organizational abilities and demonstrated success in meeting multiple deadlines.
• Applicants must demonstrate sound professional judgment, excellent problem-solving, organizational, interpersonal, and time management skills.
• Ability to communicate effectively both verbally and in writing with investigators, research teams, colleagues, DHI students, and potential students.
• Maintain a professional demeanor while representing WMed and the DHI Program at external, face-to-face recruiting venues, some of which will be out of town and require travel.
• Demonstrates the ability to recognize priorities in organization of work flow.
• Able to perform duties independently, with a minimal need for direct supervision.

WORK ENVIRONMENT:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The employee regularly works in a clean, well-lighted, temperature controlled, and smoke-free environment. The noise level in the work environment is usually moderate. Minimal risk of exposure to noxious substances and infectious agents.

PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• The employee must be able to perform a combination of sitting, standing and walking.
• Must have the ability to hear within normal range and possess the physical capability and hand dexterity to operate basic office equipment.
• Occasionally lifts average of 30 pounds.

INTERPERSONAL REQUIREMENTS:

• Exhibits a commitment to the values expressed in the medical school mission, vision, and values; Educational Pledge; Code of Professional Conduct; and building a supportive learning and working environment with a positive attitude at the workplace and toward their job.
• Demonstrates excellent interpersonal skills and ability to interact in a positive and helpful manner with all constituents both internally and externally in a culture of collaboration, innovation, and accountability.
• Ability to work effectively on group projects with internal and external customers in a collaborative manner.
• Applies knowledge of principles and process for providing exemplary stakeholder service and support. This includes assessment of stakeholder needs, meeting quality standards for services, and evaluation of stakeholder satisfaction.
• Maintains the confidentiality of all patient, employee, physician, student, and institutional information.
• Support and assist enhancing the culture and inclusiveness of the medical school.

About Western Michigan University Homer Stryker M.D. School of Medicine (WMed)

We are committed to excellence and health equity through transformative medical education, high-quality, patient- and family-entered care, innovative research, and community partnerships within a just culture of diversity, equity, inclusion, and belonging. Our vision is health equity for all in Southwest Michigan through innovation in the practice and study of medicine.

The medical school is a collaboration of Western Michigan University and Kalamazoo's two teaching health systems, Ascension Borgess and Bronson Healthcare. The medical school is a private nonprofit corporation supported by private gifts, clinical revenues, research activities, tuition, and endowment income. WMed is the recipient of a $100 million foundational gift and the Empowering Futures Gift, a philanthropic commitment of $300 million to support the mission of the medical school. WMed contributes to the economic vitality of Southwest Michigan through the services we provide as well as the creation of 1,600 new jobs and an annual estimated economic impact of $353 million in Kalamazoo and Calhoun counties.

WMed is fully accredited by the Liaison Committee on Medical Education and the Higher Learning Commission. The medical school offers a comprehensive, innovative four-year Doctor of Medicine degree program and a Master of Science degree program in Biomedical Sciences. We train physicians in 10 residencies and five fellowships accredited by the Accreditation Council for Graduate Medical Education. To support our educational mission, we have Joint Accreditation for interprofessional continuing education, which incorporates accreditation by the Accreditation Council for Continuing Medical Education.

WMed Health is the clinical practice of the medical school with more than 300 providers offering comprehensive primary care and specialty services in several locations throughout the Kalamazoo and Battle Creek areas. Faculty in the Department of Pathology serve as the Office of the Medical Examiner for counties throughout Michigan and northern Indiana.

The W.E. Upjohn M.D. Campus located in downtown Kalamazoo serves as the primary educational facility with student study and social spaces, team-based learning halls, faculty and administrative offices, a state-of-the-art Simulation Center accredited by the Society for Simulation in Healthcare, basic science research labs, as well as toxicology and forensic pathology labs.

WMed builds upon Kalamazoo’s century-long foundation of drug discovery and medical device development with a strategic investment in clinical, laboratory, community, and educational research. The Center for Immunobiology, Center for Clinical Research, Research Histology Lab, Innovation Center, and Human Research Protection Program contribute to the medical school’s advancement of knowledge through innovation and discovery. 

Equal Employment Opportunity Employer in compliance with applicable State and Federal law.