Western Michigan University Homer Stryker M.D. School of Medicine is recruiting for a Student Affairs Data Analyst. The Student Affairs Analyst I contributes to oversight of process workflow, assures meeting deadlines of all student affairs needs, and implements continuing process improvement to achieve performance excellence.

This position collaborates with the Student Affairs Analyst II and Registrar to provide functional support and assist with records assessment, accreditation, and quality improvement projects. The position also administers the student information systems and provides maintenance/access to student information content for student billing, student life, financial aid, student records/registrar, and alumni. This role includes moderate data analysis, data mining, reporting, creation of visualization tools, and the use of a variety of computer applications including, but not limited to Microsoft Suite (Word, Excel, Outlook, and PowerPoint) Power BI, Oracle, and SharePoint. The maintenance of sensitive and confidential information in electronic and paper form, and independent initiative to solve all issues and problems that arise in doing business, are vital to this role. This includes setting priorities, providing work direction to students and administrative staff, and handling several tasks at once while maintaining professionalism and strict confidentiality standards.

This is an onsite role based in Kalamazoo, Michigan — remote work is not available.

• Responsible for implementation and administration of the student information system.
• Responsible for project oversight and organization of student database projects, including Medical Student Performance Evaluations (MSPE/Deans Letter), student pre-matriculation web portals for all programs, and other projects as assigned.
• Tracks and maintains student activities and involvement in the student information system.
• Responsible for data entry of student records and updates in the student information system related to academic records and registration, and manages and maintaining student enrollment records in collaboration with the Registrar.
• Process and develop/edit student forms using Empower and PaperVision.
• Reviews business procedures and workflows to ensure student information system features are being fully utilized and identifies areas in the systems to implement process improvements and efficiency.
• Responsible for the pre-matriculation and matriculation process and portal, which requires coordination across multiple departments to ensure the portal is up to date and student information is accurately entered into the appropriate systems.
• Collaborates with the Office of Admissions in oversight/completion of applicant data transfer process.
• Compiles data and supporting documentation to fulfill audit requests from internal auditors, both in preparation for and during the annual external financial statement audit.
• Maintain internal reporting schedules, process documentation, and audit trails to ensure accuracy and repeatability.
• Set up new programs in the Empower Student Information System including courses, calendars, and integration with the online course catalog.
• Uploads numeric grades and provides ranking reports used for academic scholarships, Alpha Omega Alpha Honor Society, and development of the Medical Student Performance Evaluation.
• Documents procedural information outlining the theory and procedural steps necessary to complete various operational tasks to contribute toward the documentation of institutional knowledge.
• Analyze the retention, graduation, and success rates among diverse student populations.
• Prepares and validates mandated federal and state compliance reports (e.g., IPEDS, state, federal, and regulatory) in compliance with deadlines and regulatory requirements.
• Updates student records within Empower including but not limited to name changes, student information changes, inactive student status changes, and student user groups.
• Acts as backup with student registration, course scheduling, records management, and degree conferrals while ensuring compliance with academic policies.
• Serves as backup for NSLDS monthly reporting including degree and enrollment verifications.
• Process student Leaves of Absence.
• For all assigned systems: maintains content and records; responsible for optimizing processes and controls; trains new and existing users, and adheres to all federal laws regarding student information (FERPA).
• Responsible for developing, writing, and running reports with appropriate IT support as needed.
• Understands database management at all functional leves.
• Responsible for monitoring and troubleshooting interfaces between other external systems.
• Troubleshoots system issues and acts as liaison for communication with the software vendor and Information Technology.
• Occasional assistance with student events.
• Acquires knowledge for new technology and policy/procedure revisions.
• Availability to work on weekends or evenings to complete time sensitive projects.
• All other duties as assigned.

EDUCATION AND/OR EXPERIENCE: 

• Bachelor’s degree (preferably with a concentration in education, business information systems, or database management) or equivalent, relevant work experience required.
• Two years of experience in information systems with educational emphasis preferred.
• Requires proficiency with email, electronic calendaring, scanners, and copy machines.
• Experience with relational databases, Microsoft Access, MS SQL or MySQL, and SAP Crystal Reports preferred.

OTHER SKILLS AND ABILITIES: 

• Ability to analyze data to find insights, think through problems, and recommend solutions.
• Strong detail orientation, organizational skills to thrive in dynamic, multi-tasking environment.
• Excellent analytic, and problem-solving skills- ability to think through issues, and provide alternate solutions, which are well-thought out.
• High level of communication skills to effectively interact with faculty, staff, students, and vendors.
• Broad knowledge of organizational and departmental policy and procedures.
• Ability to meet assigned deadline Ability to interpret, comprehend, transmit, and present complicated and detailed data accurately.
• Ability to take initiative and be innovative.
• Ability to quickly learn software packages as needed.
• Ability to exercise discretion with confidential information and have an understanding of FERPA (Family Educational Rights and Privacy Act).
• Proficient in use of Microsoft Office (Word, Excel, and PowerPoint).
• Ability to manage multiple priorities and deliver timely results.
• Must possess the ability to interact and negotiate with many different constituencies.
• Must possess a high level of organizational skills.
• Excellent interpersonal skills and the ability to work with others, and to effectively communicate verbally and in writing.
• Ability to accept and apply feedback.
• Regular and predictable attendance is expected.
• Demonstrates the ability to recognize priorities in organization of work flow.
• Able to perform duties independently, with a minimal need for direct supervision.

About Western Michigan University Homer Stryker M.D. School of Medicine (WMed)

We are committed to excellence and health equity through transformative medical education, high-quality, patient- and family-centered care, innovative research, and community partnerships within a welcoming, supportive, and engaging culture. Our vision is health equity for all in Southwest Michigan through innovation in the practice and study of medicine.

The medical school is a collaboration of Western Michigan University and Kalamazoo's two teaching health systems, Beacon and Bronson Healthcare. The medical school is a private nonprofit corporation supported by private gifts, clinical revenues, research activities, tuition, and endowment income. WMed is the recipient of a $100 million foundational gift and the Empowering Futures Gift, a philanthropic commitment of $300 million to support the mission of the medical school. WMed contributes to the economic vitality of Southwest Michigan through the services we provide, as well as the creation of 1,600 new jobs, with an estimated annual economic impact of $353 million in Kalamazoo and Calhoun counties.

WMed is fully accredited by the Liaison Committee on Medical Education and the Higher Learning Commission. The medical school offers a comprehensive, innovative four-year Doctor of Medicine degree program as well as a Master of Science degree program in Biomedical Sciences. We train physicians in 10 residencies and four fellowships accredited by the Accreditation Council for Graduate Medical Education. To support our educational mission, we have Joint Accreditation for interprofessional continuing education, which incorporates accreditation by the Accreditation Council for Continuing Medical Education.

WMed Health is the clinical practice of the medical school with more than 300 providers offering comprehensive primary care and specialty services in several locations throughout the Kalamazoo and Battle Creek areas. Faculty in the Department of Pathology serve as the Office of the Medical Examiner for counties throughout Michigan and northern Indiana.

The W.E. Upjohn M.D. Campus located in downtown Kalamazoo serves as the primary educational facility with student study and social spaces, team-based learning halls, faculty and administrative offices, a state-of-the-art Simulation Center accredited by the Society for Simulation in Healthcare, basic science research labs, as well as toxicology and forensic pathology labs.

WMed builds upon Kalamazoo’s century-long foundation of drug discovery and medical device development with a strategic investment in clinical, laboratory, community, and educational research. The Center for Immunobiology, Center for Clinical Research, Research Histology Lab, Innovation Center, and Human Research Protection Program contribute to the medical school’s advancement of knowledge through innovation and discovery.

Equal Employment Opportunity Employer in compliance with applicable State and Federal law.